Technical Help

I can't remember my password. What can I do?

On the navigation bar of the Careers page, you’ll see a link called Existing Applicant. Click on it, then select on the ‘Forgotten your password’ option. This will send your password directly to the email address you initially registered under.

How do I change my password?

Log in as an ‘Existing Applicant’ and select ‘Change Password’ from your homepage. You will then be asked for your old password and your new password, as well as the secret question you would like to use for identification. Your secret question and answer will be used if you ever forget your password.

I have completed the online application form and clicked Submit, but when I return I only have the options to Edit my profile and Update my resume. Is this normal?

Yes. Once you’ve submitted your application online, you will only be able to amend your personal details, update limited information on your profile (i.e. Education and Employment), or update your résumé by attaching a new file.

I filled out an application form and clicked Submit but didn’t receive a confirmation that it went through. How can I make sure it was submitted?

When you hit ‘Submit’, a confirmation screen should appear. If you’re not sure of your application status, you can log in as an ‘Existing Applicant’, and check under ‘Application Status’. If your application form hasn’t gone through properly, your application status will be Incomplete.

How can I see which jobs I have applied for?

When you log in as an ‘Existing Applicant’ any positions for which you have applied will be listed on your home page under ‘Submitted Job Applications’. You’ll be able to view the title of the job, the date and time it was submitted, and your application itself.

I am trying to create a login by entering my email address but the system is telling me that an account has already been found with this email address. What should I do?

If you get this message it means that the email address is already present within our database. If you have created a previous account but can’t remember your password, you can select ‘Forgotten your Password’ to help you to log in again. If you have not previously applied Broad, please use a different email address to log in.

My profile is saying that I have an incomplete job application. What should I do?

Job applications are incomplete when the mandatory fields (marked with an *) have not been filled in. Simply log in to your account, select ‘Complete Application’, and go through your application form again. You must click the ‘Submit Application’ icon for your application to be complete.

I am having problems uploading my résumé because the file size is too large. What can I do to make it smaller?

Files cannot exceed 1Mb in size. To help you reduce your file size, these tips might be helpful:

  1. Compress pictures/tickets to make them smaller
  2. Use .jpg format for images/certificate/tickets, and set your scanner for email quality
  3. Try not to add too many certificates/tickets/pictures to your document